Last updated: 10 September 2026
At BeKart, we aim to provide a smooth and reliable shopping experience. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be provided.
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return policy.
BeKart may also cancel an order due to product unavailability, pricing or technical errors, payment issues, suspected fraudulent activity, an undeliverable address, or other legitimate reasons.
A refund may be provided in the following circumstances:
The product was unavailable after payment was successfully completed.
The order was cancelled by BeKart before dispatch.
The wrong product was delivered.
The product was received damaged or defective, subject to verification.
The product is materially different from its description.
A refund is otherwise required under the applicable return or consumer protection laws.
For intimate-wear products such as lingerie, hygiene and product-condition requirements may apply to returns.
Refunds may not be available where:
The product has been used, worn, washed or damaged after delivery.
The product has been altered or tampered with.
The return request does not meet the applicable return conditions.
The issue resulted from incorrect use or failure to follow product care instructions.
The product is returned without required tags, packaging or accessories, where applicable.
These restrictions do not limit any rights or remedies that cannot legally be excluded.
Once an eligible refund is approved, the refund will generally be processed through the original payment method.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
For Cash on Delivery orders, BeKart may request appropriate bank or payment details for processing an eligible refund.
Where the return is due to a wrong, damaged or defective product, BeKart may provide appropriate return assistance subject to verification.
For other eligible returns, return shipping charges may apply depending on the applicable return policy.
Please inspect your package promptly after delivery.
If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order details and relevant photographs or other information requested by our support team.
We may review the issue before approving a replacement, return or refund.
If BeKart cancels an order after payment has been successfully collected, the eligible amount will be refunded to the customer.
If an approved refund has not appeared within the expected processing period, please first check with your bank or payment provider. You may also contact BeKart with your order and refund details so we can assist you.
For cancellation, return or refund-related queries, please contact us:
BeKart
Main Road, Zankhvav, Main Bazar, 394440, Gujarat, India
Phone: +91 9408333339
Email: Becredit_143@rediffmail.com
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